Terms & Conditions
Warranties
Kitchen Cabinetry & Worktops
deVOL is pleased to guarantee all of its manufacturing and finishing techniques, including all glued joints, catches, shelf supports, screw fixings, as well as the squareness and structural integrity of the cabinet. Our paint finish has been developed over thirty years and is designed to be robust enough for cleaning whilst remaining flexible enough to allow timber movement and minimise cracking. Touch-up pots are available and all of our paint is water based and easily applied by brush.
We can guarantee the finish of all worktops, including all glued joints for our timber worktops. Timber worktops are finished with lacquer or oil depending on customer preference, oiled worktops require regular reapplications. Stone worktops are sealed by our stonemasons, however, marble worktops are still prone to wear naturally over time. All of our worktops are supplied with extensive Care & Maintenance information.
Stools, Chairs & Tables
Please be aware that natural timbers will often vary in colour, tone and grain figure. The images on our shop should be used as an indication of the various timbers used for our stools, chairs and tables. Items may appear slightly different on arrival and we will always do our best to provide sets that are visually consistent.
Metalware
Please be aware that there may be slight variations in finish for many metalware products, owing to the handmade and organic nature of the ageing processes. Our natural living finishes are designed to dull and change naturally over time and with use. The images on our shop should be used as an indication of the various living finishes, items may appear slightly different - often brighter - on arrival and we will always do our best to provide sets that are visually consistent.
Ceramic Tableware, Lighting & Tiles
Please be aware that there may be slight variations in size and finish for many ceramic products, owing to the handmade nature of their manufacture. Our ceramic products have been designed to include little imperfections such as subtle crazing or the odd maker’s mark, this is often what makes them feel so authentic and special. The images on our shop and our tile sample packs should be used as an indication of the various glaze finishes, items may appear subtly different on arrival and we will always do our best to provide sets that are visually consistent.
We recommend customers seek advice from a professional tradesperson before installing our handmade tiles in a wet room or shower enclosure.
Flooring
Our flooring products are natural materials (stone, terracotta and wood) and are subject to natural and geological variations in markings, colour, texture, cracks and vents, which are beyond our control.
All sizes and tolerances are approximate and are to be used as a guide only. We advise that you double-check room measurements carefully before ordering and ensure that 10% extra is ordered to allow for off-cuts, wastage, and breakages. If an additional order is required, this may be from a different batch and not the same as the original material received.
We recommend you check the Care & Maintenance advice for your products as soon as you receive them. Please contact our customer services team if you have any questions about your products:
01509 606011 | websales@devolkitchens.co.uk
E & OE
Errors and Omissions Excluded: It is customers' responsibility to check the quantities, prices, delivery charges and lead times for all items in their basket thoroughly.
Customers should not assume that parts are included if they are not specifically described in the item description.
deVOL is not legally bound to honour products advertised in error and retains the right to cancel orders and issue refunds if errors or omissions become apparent.
Shop Payments
All payments are made in GBP. All payments must be made by debit or credit card using the secure third-party system at the end of the shop checkout process.
You can make secure online payments with the following credit and debit cards:
American Express, Mastercard, Visa and Visa Debit (American Express has a limit of £2,000).
You can also pay via Apple or Google Pay.
Payment is usually taken at the time the order is placed.
deVOL does not receive or hold on to any payment details entered by the customer.
View our Payments support page for more information.
Accessories Delivery
We currently offer one tracked service for all UK and international deliveries.
Specific delivery charges can be found within the 'Delivery & Returns' window on each item's shop page.
To find out exactly what you'll pay for multiple items, please add them to a basket and proceed to the checkout where the total fee will be calculated for your shipping address.
For UK orders, you will pay one delivery charge for your whole order and this will be the maximum applicable charge. UK orders should usually be delivered within 2-3 working days. Delivery to the Scottish Highlands and Isles may take longer.
For international orders, larger products are charged per item and these fees will stack with any charges for smaller items too. International orders should usually be delivered within 3-5 working days. Orders outside of Europe may take longer.
View our Delivery support page for more information.
Accessories Returns
Most items are eligible for return within 28 days of delivery.
We cannot accept returns of bespoke items, paint, candles, samples or taps that have been plumbed in.
Any items returned to us in the condition in which they were sent will be refunded in full, excluding any delivery fees (and a 10% restocking fee if you are ordering from outside of the UK).
We are unable to cover any return postage costs, or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.
View our Returns support page for more information.
Flooring Delivery
All flooring will arrive packed on pallets or wooden crates, delivered by a trusted third-party haulage company (adhesives, grouts, sealers and care products may arrive separately). Your flooring will arrive on an 18-tonne lorry with a tail-lift offload. This is a kerbside delivery service; however, where possible and depending on access restrictions, the driver will aim to use a manual pump truck to get your delivery as close to your property as possible. The driver is unable to handle the goods or enter your property, so someone responsible must be available at the delivery address to check and sign for the goods upon delivery.
We must be made aware of any potential access restrictions at the delivery address when your order is placed. Potential access restrictions include: narrow roads, overhanging trees, gravel driveways, steep gradients, uneven ground, weight-limited bridges, red routes, etc. Please try to provide as many details as you can, but don't worry if you're unsure about anything; our flooring team will call you after you have placed your order to discuss potential issues in more detail.
If we're not made aware of potential access restrictions, it could result in delays, failed deliveries or pallets being left at an inconvenient distance from your property. We are not liable for any risk or damage to the goods in these instances. If a delivery cannot be completed due to an inaccurate or incomplete delivery address, restricted access to the address or no one being present to sign for the goods, a second delivery can be arranged for an additional charge.
After delivery, you are responsible for moving your flooring to a suitable indoor dry and frost-free area of storage. We cannot accept any liability for goods improperly stored or handled. We recommend that you arrange for a qualified and experienced fitter to be responsible for the storage, handling, laying and sealing of your flooring. You should use a good quality, suitable adhesive and grout and ensure that all floors are sealed using a good quality and recognised brand sealant (if required). We cannot accept liability in respect of any defect or damage arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or poor installation, misuse or alteration or repairs of the goods.
View our Flooring support page for more information.
Flooring Returns
To return flooring or fixing & care items, you must notify our customer service team within 14 days of receiving your order. We cannot accept flooring returns once the goods have been installed, laid or altered in any way. Please be aware that samples and made-to-order items, such as wood flooring, are not eligible for returns.
Unfortunately, we cannot be held liable for return delivery fees, and all items must be returned in their original condition before we can issue a full refund for the cost of your goods, excluding any delivery fees. We may be able to arrange for your items to be collected, but you will be liable for any charges and must make the goods available, packaging them adequately to protect against damage.
We may accept returns after 14 days; however, this would be subject to an additional 15% handling fee.
Flooring orders cancelled before items have been dispatched will be refunded in full. Made-to-order flooring can be refunded in full if your order is cancelled before manufacturing has commenced; otherwise, you will be liable for any costs incurred.