Terms & Conditions
All payments must be made by debit or credit card using the secure third-party system at the end of the shop checkout process. deVOL does not receive or hold on to any payment details entered by the customer.
E & OE
Errors and Omissions Excluded: It is customers' responsibility to check the quantities, prices, delivery charges and lead times for all items in their basket thoroughly. Customers should not assume that parts are included if they are not specifically described in the item description. deVOL is not legally bound to honour products advertised in error and retains the right to cancel orders and issue refunds if errors or omissions become apparent.
deVOL is pleased to guarantee all of its manufacturing and finishing techniques. i.e. all glued joints, all screw fixings, assembled components. Customers should be aware that there is a natural variation of colour and grain in all timbers. Customers should be aware that there may be slight variations in size and finish on all deVOL handmade products, owing to the batch processes in which they are made. Living metal finishes on all deVOL products may also change naturally over time and with use.
Delivery is currently available in the UK and to most European countries, please contact us if you wish to place an order from outside of Europe. Deliveries to addresses in the UK should arrive within two working days, deliveries to Europe will vary slightly but will typically arrive within two to three working days.
Our items are classified as either 'Standard' or 'Large' and are subject to different delivery rates on this basis. These rates also vary depending on your location and are shown in full on our Delivery & Returns page, here. You will only pay one delivery charge per order, regardless of how many different products are ordered, and this will be the maximum charge applicable to any of the items in your basket. Please check the 'Delivery' drop down window on each product page to determine an item's delivery classification.
Stocked items will be dispatched within two days of receiving your order, items that are made to order have estimated lead times and will be dispatched as soon as they are ready. Therefore, you may receive your items in a number of packages at different times. Please check the lead times provided on each product page before placing your order as they may change during periods of high demand. We will notify you as soon as possible if we expect any additional delays on your items. You will receive email confirmation with tracking information for each item once it has been dispatched. If undelivered packages are not collected from the relevant postal depot or storage facility within the specified time and they are returned to deVOL, a second delivery fee will be charged in order to re-dispatch the items.
Please contact us at firstname.lastname@example.org if you have any queries or issues with our delivery services.
Most of our accessories are eligible for return within 28 days, bespoke items and product samples are not eligible for returns. If products are returned to us in the condition in which they were sent then we will issue a full refund for the cost of the item, excluding any delivery fees. Please contact us at email@example.com with your order number and the items you wish to return before posting them.
deVOL will also take responsibility for any items that arrive damaged or broken. To arrange a replacement please contact us directly at firstname.lastname@example.org within 7 days of receiving your items.
deVOL cannot take responsibility for the return postage cost of items or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.