Terms & Conditions

Payments

All payments must be made by debit or credit card using the secure third-party system at the end of the shop checkout process. deVOL does not receive or hold on to any payment details entered by the customer.

 

VAT

All prices shown on our website include VAT.

 

E & OE

Errors and Omissions Excluded: It is customers' responsibility to check the quantities, prices, delivery charges and lead times for all items in their basket thoroughly. Customers should not assume that parts are included if they are not specifically described in the item description. deVOL is not legally bound to honour products advertised in error and retains the right to cancel orders and issue refunds if errors or omissions become apparent.

 

Guarantee

deVOL is pleased to guarantee all of its manufacturing and finishing techniques. i.e. all glued joints, all screw fixings, assembled components. Customers should be aware that there is a natural variation of colour and grain in all timbers. Customers should be aware that there may be slight variations in size and finish on all deVOL handmade products, owing to the batch processes in which they are made. Living metal finishes on all deVOL products may also change naturally over time and with use. 

 

Delivery

Delivery is currently available in the UK and to most European countries, please contact us if you wish to place an order from outside of Europe. Deliveries to addresses in the UK should arrive within two working days, deliveries to Europe will vary slightly but will typically arrive within two to three working days.

Our items are classified as either 'Standard' or 'Large' and are subject to different delivery rates on this basis. These rates also vary depending on your location and are shown in full on our Delivery & Returns page, here. You will only pay one delivery charge per order, regardless of how many different products are ordered, and this will be the maximum charge applicable to any of the items in your basket. Please check the 'Delivery' drop down window on each product page to determine an item's delivery classification.

Stocked items will be dispatched within two days of receiving your order, items that are made to order have estimated lead times and will be dispatched as soon as they are ready. Therefore, you may receive your items in a number of packages at different times. Please check the lead times provided on each product page before placing your order as they may change during periods of high demand. We will notify you as soon as possible if we expect any additional delays on your items. You will receive email confirmation with tracking information for each item once it has been dispatched. If undelivered packages are not collected from the relevant postal depot or storage facility within the specified time and they are returned to deVOL, a second delivery fee will be charged in order to re-dispatch the items.

Please contact us at orders@devolkitchens.co.uk if you have any queries or issues with our delivery services.

 

Returns

Most of our accessories are eligible for return within 28 days, bespoke items and product samples are not eligible for returns. If products are returned to us in the condition in which they were sent then we will issue a full refund for the cost of the item, excluding any delivery fees. Please contact us at returns@devolkitchens.co.uk with your order number and the items you wish to return before posting them.

deVOL will also take responsibility for any items that arrive damaged or broken. To arrange a replacement please contact us directly at returns@devolkitchens.co.uk within 7 days of receiving your items.

deVOL cannot take responsibility for the return postage cost of items or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.

We use cookies on our website. If you continue without changing your settings, we’ll assume that
you are happy to receive all cookies on the website. Please click here to view our Policy page.

X
 

Need any help?

Cotes Mill
01509 261000

enquiries@devolkitchens.co.uk

 

St. John's
020 3879 7900

Tysoe Street
020 3837 5900

london.enquiries@devolkitchens.co.uk

 

US Showroom

New York
+1 212 210 6269

usa.enquiries@devolkitchens.com

Need any help? Please email:
enquiries@devolkitchens.co.uk


Cotes Mill 01509 261000

St. John's Square 020 3879 7900

Tysoe Street 020 3837 5900

 

US Showroom

usa.enquiries@devolkitchens.com

New York  +1 212 210 6269

  UK & Rest of World

Change to US & North America
© 2020 deVOL Kitchens.
Cotes Mill, Nottingham Road, Cotes,
Loughborough, LE12 5TL.