For any queries relating to ordering online, our customer services team can be reached by calling 01509 606011 or emailing websales@devolkitchens.co.uk. If your query relates to our kitchen furniture, please visit our Contact page for details of our enquiries teams.

Ordering Online Payments Delivery Returns Help & FAQs

Returns

How long do I have to return an item?

You have 28 days from when you receive your items to make a return. Items returned to us past this date will not result in a refund and you may be charged a second delivery fee if you wish to have the items back.

How do I return an item?

A printed order summary and returns slip should be included with each delivery you receive.

Please complete the form and return any items to the address provided on the integrated label (please note this is not a pre-paid postage label).

How do I return an item from overseas?

If you are making a return from outside the UK, please declare the shipment as a 'Return to Origin' to avoid any unnecessary customs charges. Any items declared otherwise will incur a charge and deVOL cannot be responsible for any outstanding import tariffs or duties. 

Any items that reach the UK with outstanding charges will be held by customs for a period and ultimately sent back to you, which could mean you miss your 28 day return window.

Are returns free?

We're not able to cover any return postage costs, or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.

Are any items excluded from returns?

We cannot accept returns of bespoke items, samples (including paint samples) or taps that have been plumbed in.

Any returned tins of paint must be sent back with the seals still intact, we cannot accept open tins of paint for returns. 

Please be aware that if we do receive any excluded items you will not be refunded the original amount and you may be charged a second delivery fee if you wish to have them returned to you.

What happens if my items arrive damaged or I receive the wrong item?

Please get in touch with websales@devolkitchens.co.uk within 14 days of your order being received, if you have an incorrect or damaged/faulty item.

What is your returns address?

All returns should be made to our UK workshop:

deVOL Kitchens - Returns

Unit 14 Gelders Hall Road

Shepshed, Loughborough

Leicestershire, England, UK

LE12 9NH

Will you notify me once you receive my returns?

You should receive email confirmation once your return has been processed and accepted. If you’re concerned that you haven’t heard from us then please don’t hesitate to get in touch with websales@devolkitchens.co.uk.

Will I receive a refund for returned items?

If products are returned to us in the condition in which they were sent, we will issue a refund for the cost of the item, excluding any delivery fees (and a 10% restocking fee if you are a customer from outside of the UK).

How long will it take to receive a refund?

Refunds are made to the card or account that made the original payment and should arrive within 10 working days of your return being accepted.