For any queries relating to ordering online, our customer services team can be reached by calling 01509 606011 or emailing websales@devolkitchens.co.uk. If your query relates to our kitchen furniture, please visit our Contact page for details of our enquiries teams.
Returns
If you are making a return from outside the UK, please declare the shipment as a 'Return to Origin' to avoid any unnecessary customs charges. Any items declared otherwise will incur a charge and deVOL cannot be responsible for any outstanding import tariffs or duties.
Any items that reach the UK with outstanding charges will be held by customs for a period and ultimately sent back to you, which could mean you miss your 28 day return window.
We cannot accept returns of bespoke items, samples (including paint samples) or taps that have been plumbed in.
Any returned tins of paint must be sent back with the seals still intact, we cannot accept open tins of paint for returns.
Please be aware that if we do receive any excluded items you will not be refunded the original amount and you may be charged a second delivery fee if you wish to have them returned to you.
Please get in touch with websales@devolkitchens.co.uk within 14 days of your order being received, if you have an incorrect or damaged/faulty item.
You should receive email confirmation once your return has been processed and accepted. If you’re concerned that you haven’t heard from us then please don’t hesitate to get in touch with websales@devolkitchens.co.uk.