Delivery

Delivery is currently available in the UK and to most European countries, please contact us if you wish to place an order from outside of Europe. Deliveries to addresses in the UK should arrive within two working days, deliveries to Europe will vary slightly but will typically arrive within two to three working days.

Our items are classified as either 'Standard' or 'Large' and are subject to different delivery rates on this basis. These rates also vary depending on your location and are shown in the table above. You will only pay one delivery charge per order, regardless of how many different products are ordered, and this will be the maximum charge applicable to any of the items in your basket. Please check the 'Delivery' drop down window on each product page to determine an item's delivery classification.

Stocked items will be dispatched within two days of receiving your order, items that are made to order have estimated lead times and will be dispatched as soon as they are ready. Therefore, you may receive your items in a number of packages at different times. Please check the lead times provided on each product page before placing your order as they may change during periods of high demand. We will notify you as soon as possible if we expect any additional delays on your items.

You will receive email confirmation with tracking information for each item once it has been dispatched. If undelivered packages are not collected from the relevant postal depot or storage facility within the specified time and they are returned to deVOL, a second delivery fee will be charged in order to re-dispatch the items.

Please contact us at websales@devolkitchens.co.uk if you have any queries or issues with our delivery services.

Returns

Most of our accessories are eligible for return within 28 days, bespoke items and product samples are not eligible for returns. If products are returned to us in the condition in which they were sent then we will issue a full refund for the cost of the item, excluding any delivery fees. Please contact us at returns@devolkitchens.co.uk with your order number and the items you wish to return before posting them.

deVOL will also take responsibility for any items that arrive damaged or broken. To arrange a replacement please contact us directly at returns@devolkitchens.co.uk within 7 days of receiving your items.

deVOL cannot take responsibility for the return postage cost of items or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.